Faq
Frequently Asked Questions
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All payments are processed through secure, encrypted channels to ensure your financial information remains protected.
How can I track my order?
Once your order ships, you will receive a confirmation email with your tracking number and a link to monitor your package's journey. You can also check your order status by clicking the tracking link in your order confirmation email.
Can I modify or cancel my order?
Orders can be modified or cancelled within 1 hour of placement. Please contact us immediately at [email protected] with your order number. After this window, orders enter our processing system and cannot be changed.
Shipping & Delivery
What are your shipping options and costs?
We offer standard shipping (5-7 business days, $4.99) and express shipping (2-3 business days, $12.99). Free standard shipping is available on orders over $75. International shipping rates and delivery times vary by destination.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping costs and delivery times depend on the destination. Customs fees and import duties are the responsibility of the recipient and are not included in our shipping charges.
What should I do if my package is lost or damaged?
Please contact us immediately at [email protected] with your order number and details about the issue. We will work with the shipping carrier to resolve the situation and ensure you receive your items or a proper resolution.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy from the delivery date. Items must be unworn, unwashed, with original tags attached, and in original packaging. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
How do I initiate a return or exchange?
Please email us at [email protected] with your order number and the items you wish to return or exchange. Our support team will provide you with return instructions and the appropriate shipping address.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned items. The refund will be issued to your original payment method. Please allow additional time for your bank or credit card company to process the refund.
Product Information
How do I determine my size?
Each product page includes detailed size charts with measurements in inches and centimeters. We recommend measuring yourself and comparing with our size chart for the best fit. If you're between sizes, we suggest sizing up.
What is your clothing made from?
Our blouses, dresses, shorts, and suits are crafted from high-quality materials including satin, cotton, polyester blends, and other premium fabrics. Specific fabric compositions are listed on each product page for your reference.
How should I care for my SatinSakura garments?
Care instructions are provided on the garment tags and product pages. Generally, we recommend gentle machine wash or hand wash in cold water, and hanging to dry for best results. Avoid bleach and high-heat drying.
Customer Service
How can I contact customer service?
Our customer service team is available via email at [email protected]. We typically respond within 24 hours during business days. Please include your order number and relevant details for faster assistance.
Do you offer price adjustments?
We offer price adjustments within 7 days of purchase if an item goes on sale. Contact us at [email protected] with your order number and the item in question. This policy does not apply to clearance items or special promotions.
Can't find the answer you're looking for? Email us at [email protected] and our team will be happy to assist you.